Accountability to Affected Population Officer

Job Title: Accountability to Affected Population Officer -2624

Job code: VI-HR-REC 2624

Workplace: National -Idleb Based with frequent travel to the field

Last date for receiving applications: 01.04.2025

Job Purpose

The Accountability to Affected Population Officer will be responsible for implementing and overseeing mechanisms that ensure the voices and needs of affected populations are integrated into program design and implementation. This role will focus on fostering trust, transparency, and responsiveness within the communities we serve, with a strong emphasis on PSEA and safeguarding children. The Accountability to Affected Population Officer will report to the MEAL Manager.

Key Responsibilities

Community Engagement:

• Facilitate regular consultations with affected populations to gather feedback and input on humanitarian programs and services.
• Engage with CBOs and other stakeholders on ways to improve voicing them out in our programming.

Feedback, Complaint, and Response Mechanisms:

• Develop and manage accessible feedback and complaint mechanisms to ensure community members can voice their concerns and suggestions.
• Improve the beneficiaries’ feedback and complaint response system and ensure its functionality and timely responses.
• Work with the wider MEAL and Program teams to ensure timely response to submission of complaints received through Violet Syria FCRM.
• Follow up with the Program focal point on any complaint received, to reply to the complainer in a timely manner.

Policies and Procedures:

• Update, Edit, and draft policies related to AAP, PSEA, and Safeguarding and align them with the relevant humanitarian standards, clusters, and donors’ requirements.
• Provide capacity building for new staff and refresher training for the already existing staff and volunteers on a regular basis.

PSEA Implementation:

• Implement and monitor PSEA policies, ensuring that all staff are trained and aware of their responsibilities in preventing sexual exploitation and abuse.

Child Safeguarding:

• Ensure that safeguarding measures for children are integrated into all programs, including conducting risk assessments and developing child protection strategies.

Investigations:

• Follow up on any potential cases related to violations of PSEA and safeguarding policies, reporting findings to donors and partners in collaboration with the CEO.
• Work with partners and donors and facilitate their policies and procurers in following on any potential violation.

Training and Capacity Building:

• Provide training to staff and partners on accountability principles, community engagement, PSEA, and child safeguarding best practices.

Monitoring and Evaluation:

• Collaborate with the M&E team to incorporate feedback from affected populations into program evaluations and adjustments, with a focus on PSEA and child protection outcomes.

Reporting:

• Prepare regular reports on community feedback, accountability initiatives, and PSEA and safeguarding actions, highlighting successes, challenges, and recommendations for improvement.
• Document lessons learned and best practices on AAP to support reporting requirements and continuing learning.

Collaboration:

• Work closely with other program teams to ensure that accountability measures, PSEA, and child safeguarding are integrated into all aspects of project implementation.

  Others:

• Commitment to the path and values of the Violet (Faith in youth and volunteers, Integrity, and honesty, sacrifice and altruism, teamwork and team spirit, innovation and creativity, elegance handling and beneficiary dignity, responsiveness and initiative).

• Respect and apply all the PSEA and child protection principles, and show high commitment to report any PSEA & CP action.…etc.

• Commitment to implementing policies by taking them into account when planning and designing activities, as well as when receiving complaints or noticing issues related to this matter, and fulfilling their obligation to report them directly through designated channels or directly to senior management. Raising awareness among designated staff about the child protection policy and the protection from sexual exploitation and abuse, as well as the reporting mechanisms and how to handle them.

Note: the above-mentioned key responsibilities / accountabilities are illustrative ones. Other future responsibilities/accountabilities may be assigned to the job depending on the department’s organizational chart.

Qualification (Education/Work Experience)

Essential:

• Bachelor’s degree in social sciences, international development, humanitarian studies, or a related field.
• Minimum of 3 years of experience in information management or data analysis, preferably in a humanitarian or development context.
• Excellent communication and interpersonal skills; ability to build trust and rapport with diverse community members.
• Proficiency in English is required; knowledge of Arabic is highly desirable.

Desirable:

• More than 5 years of experience in the humanitarian and/or development sector.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong understanding of humanitarian principles, accountability frameworks, and participatory approaches.

Core & Managerial Competencies &Technical

Core Competencies:

• Communication
• Planning and Organizing
• Commitment to Continuous Learning
• Stakeholders Orientation
• Accountability
• Technological Awareness

Supervisor/Managerial Competencies:

• Vision
• Leadership
• Empowering Others
• Building Trust
• Managing Performance
• Judgment/Decision-making

Technical Competencies:

• Computer skills (Microsoft Word, Excel, PowerPoint, &Outlook).
• Creative problem solver who thrives when presented with a challenge.
• Experience with donors’ platforms for proposal submission.
• Analytical Skills
• Effective Communication
• Adaptability
• Ethical Judgment.
• Donor Engagement
• Multi-tasking
• Work Independently
• Strong Attention to Details
• Creativity
• Capacity Building and Knowledge Transfer
• Working in diverse teams.
• Work Under Pressure.

Child Protection Policy

Child abuse is unacceptable to Violet, which recognizes its responsibility to protect children from harm in all areas of its work. Violet is committed to ensuring a child-safe environment and is applying a zero-tolerance approach toward any kind of child abuse and exploitation.

Discrimination, Abuse, and Harassment Policy

Violet expressly prohibits and will not tolerate any form of discrimination, abuse, or harassment (sexual or otherwise), based on race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. Violet employees and related personnel must under no circumstances participate in any form of discrimination, harassment, or abuse (physical, sexual, or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside Violet.

How to apply

Interested candidates, please attach a CV in English (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post.

Applications in languages other than English will not be reviewed:

https://forms.gle/MyiwrLZAx6q5mJ8Z9

Only short-listed candidates will be contacted. We aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.