Operations Administrative Assistant [Fixed-Term]

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

The Operations Administrative Assistant will manage critical administrative and operational tasks to ensure the seamless delivery of services for the Eastern Region field team. You will play a key support role in budget tracking, expenditure planning, and resource coordination, enabling the team to expand its impact and reach more smallholder farmers over the next five years. Additionally, you will serve as a primary point of contact for stakeholders, delivering exceptional customer service to partners, farmers, and internal teams.

Responsibilities

• Team Staffing and Administration Management
  • Coordinate logistics for meetings, events, and projects, including scheduling, travel arrangements, and materials preparation.
  • Support HR teams on staffing management needs like Field Team and casuals recruitment, performance and database management, staff leave and payroll.
  • Provide administrative support to the operations team, including preparing and distributing reports, maintaining files, coordinating meetings and performing other administrative tasks.
  • Help develop and implement operational procedures.
• Execution
  • Draft and maintain field team training content with manager support
  • Plan procurement and field team expenditure within a set budget.
  • Submission and tracking of all field team-related payments and purchases.
  • Support for management and resolution of field team service requests.
• Customer Service and Engagement
  • Participate in decisions and brainstorming processes that lead to resolution of customer inquiries and operations projects and tasks.
  • Identify and pursue opportunities for improvement through automation and cost reduction.
  • Develop and adhere to service desk processes, and guidelines
  • Communicate updates with ticket participants (resolvers and customers)
  • Track problems and recurring incidents

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 2+ years of experience in an administrative or operational role.
• Diploma in development studies, Agriculture/ Agribusiness Development, Business Administration, Development Economics.
• Experience in project management.
• Fluency in English is required, and proficiency in Lusoga or Luganda will be an added advantage.

Preferred Start Date

As soon as possible

Job Location

JInja, Mubende – Uganda

Benefits

Health insurance, paid time off

Contract Duration

2 years ( renewable)

Eligibility

This role is only open to citizens or permanent residents of Uganda.

Application Deadline

30 June 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made. Female applicants are encouraged to apply.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.